Refund & Return Policy — Simpli Review

The short version: Cancel during your free trial and you pay nothing — and you keep the stand. After billing starts, we don't issue refunds, but you keep full access until your billing period ends. Hardware never needs to be returned.

Free Trial Cancellations

Monthly plans include a 14-day free trial. If you cancel before the trial ends:

Your card is never charged
Your account is deactivated at the end of the trial period
You keep the NFC stand — no return is required

To cancel during your trial, email us at evoframeshop@gmail.com or cancel directly through your Stripe billing portal.

Subscription Refunds

We do not offer refunds once a billing cycle has been charged — whether monthly or annual.

When you cancel a monthly subscription:

Your subscription stops renewing immediately
You retain full access to your dashboard and the service until the end of your current billing period
No further charges are made after that date

When you cancel an annual subscription:

Your subscription stops renewing at the end of the annual term
You retain full access for the remainder of the year you paid for
Annual payments are non-refundable once the billing period has begun

Hardware

NFC stands shipped as part of your subscription are yours to keep. We do not require returns under any circumstances — including trial cancellations, plan downgrades, or account terminations.

Stands are pre-programmed and linked to your specific business profile. A stand from a cancelled account cannot be reactivated without a new subscription.

We do not offer refunds on hardware costs (such as the one-time setup fee on the Starter plan or additional stand orders). If a stand arrives damaged or defective, contact us within 7 days of delivery and we will arrange a replacement.

Exceptions

We may issue refunds or credits at our discretion in cases of:

A duplicate charge caused by a billing error on our end
A stand arriving damaged or non-functional with no replacement feasible
Service outages or failures that prevented use of the platform for an extended period

If you believe you qualify for an exception, contact us with your account details and a description of the issue.

Chargebacks

We ask that you contact us before initiating a chargeback with your bank. Most billing issues can be resolved quickly by email. Initiating a chargeback without contacting us first may result in immediate suspension of your account.

Questions about a charge?

Email us at evoframeshop@gmail.com and we'll get back to you within 1–2 business days.